Student Terms & Conditions

•Admission will be considered confirmed after the required registration process and payment have been completed.

•Students must provide correct information during registration.

•Ceptra Infotech reserves the right to reject or cancel an admission in cases involving false information, misuse of institute resources, misconduct, or violation of these Terms and Conditions.

•Students must pay course fees according to the payment schedule communicated at the time of admission.

•Any discount, promotional offer, scholarship, or special fee is valid only for the period and conditions communicated by Ceptra Infotech.

•Students are responsible for keeping their payment receipt or transaction proof.

•Training access may be temporarily suspended if agreed payments remain pending.

•Students are advised to understand the course syllabus, duration, batch timing, fee structure, and training format before completing admission.

•Once the batch has started and the student has received access to classes, recordings, training material, practical environments, or other course resources, course fees are generally non-refundable.

•Any exceptional refund request will be reviewed by Ceptra Infotech management based on the circumstances and applicable terms.

•Failure to attend classes does not automatically qualify a student for a refund.

•Batch transfer is not guaranteed. Students requesting a batch transfer must contact Ceptra Infotech.

•Approval may depend on seat availability, course progress, reason for transfer, trainer availability, and management approval.

•Additional charges may apply in certain situations.

•Students are expected to attend live classes regularly and join sessions on time.

•Students who miss a class are responsible for completing the missed topic through available recordings, notes, assignments, or other resources.

•Ceptra Infotech is not responsible for learning gaps caused by repeated absence or lack of practice.

•Class timings communicated during admission are planned schedules.

•Ceptra Infotech may modify class timing, training date, trainer, session sequence, practical schedule, training platform, or batch structure due to holidays, trainer availability, technical issues, Salesforce platform availability, emergencies, or operational requirements.

•Important updates will be communicated through the official batch communication channel.

•Class recordings may be provided depending on the respective training program, strictly for personal learning and revision.

•Students must NOT: share recordings with another person; upload recordings on YouTube/social media; share via WhatsApp, Telegram, Google Drive; sell/redistribute; screen-record classes; share login credentials; or provide access to an unauthorized person.

•Recording access may be provided for a limited duration depending on the course.

•Course material (PPTs, PDFs, notes, recordings, assignments, interview questions, project documents, practice exercises, templates, sample datasets, certification material, technical scenarios) is intended only for registered students.

•Students must not reproduce, redistribute, commercially use, resell, or publish Ceptra Infotech training material without authorization.

•All original content, training material, presentations, recordings, documents, assignments, projects, methodologies, and resources remain the intellectual property of Ceptra Infotech or their rights holders.

•Enrollment grants permission for personal learning only and does not transfer ownership or intellectual property rights.

•Students are expected to participate in practical sessions and complete assignments regularly.

•Practical environments may include Salesforce orgs, sandboxes, trial environments, developer orgs, third-party apps, APIs, or databases.

•Ceptra Infotech cannot guarantee permanent access to third-party systems.

•Salesforce products and features may change through releases, updates, product renaming, feature retirement, licensing changes, or platform modifications.

•Course content may therefore be updated from time to time. Screens, features, processes, or terminology shown during training may differ from later Salesforce releases.

•Students are responsible for arranging a laptop/desktop, stable internet, required applications, headphones/mic, suitable browser, and power backup.

•Problems with personal devices, internet, or local setup do not automatically qualify for a refund or additional batch.

•Students should complete assignments and practical exercises provided by trainers.

•Learning outcomes depend significantly on attendance, individual practice, assignments, projects, and interview preparation.

•Students must behave professionally and respectfully with trainers, coordinators, management, other students, and placement representatives.

•Prohibited conduct includes abusive language, harassment, threats, class disruption, unauthorized advertising, spam, sharing inappropriate content, or misusing student groups.

•Serious misconduct may result in removal from the batch or course access termination.

•Official groups are used primarily for class updates, technical questions, assignments, course discussions, interview prep, certification info, and placement updates.

•Avoid advertisements, political discussions, spam, personal disputes, and inappropriate messages in official groups.

•Certification preparation may include syllabus guidance, practice questions, mock tests, revision sessions, and exam prep.

•Salesforce certification examination fees are separate unless specifically stated otherwise.

•Ceptra Infotech does not guarantee that a student will pass any third-party certification examination.

•Includes technical questions, scenario-based questions, mock interviews, resume guidance, project explanations, and communication guidance.

•Interview success depends on the student's preparation and performance.

•Ceptra Infotech provides placement assistance (resume guidance, interview prep, mock interviews, job opening alerts, profile sharing, recruiter connections).

•Placement assistance does NOT constitute a guarantee of employment. Final hiring decisions are made by employers.

•Ceptra Infotech does not guarantee a specific salary, company, job location, remote employment, designation, or fixed joining date.

•Employment terms are determined by the hiring company and candidate.

•Students must provide truthful information regarding education, employment, certifications, and projects.

•Training projects must not be falsely represented as actual employment or client experience. Ceptra Infotech does not support false employment claims.

•Projects provided during training may be simulated, demo implementations, practice projects, or case studies designed for learning.

•Students should accurately describe their role and the nature of the project during interviews.

•Training may involve third-party products (Salesforce, Zoom, Google Meet, Teams, cloud platforms). Ceptra Infotech is not responsible for third-party interruptions, pricing, or downtime.

•Students must not disclose confidential information relating to Ceptra Infotech, trainers, clients, partner orgs, other students, or employers.

•Students are responsible for protecting login credentials. Login details must not be shared. Access may be suspended if credential sharing is detected.

•Course duration communicated is an estimated period. Actual completion dates may vary depending on holidays, trainer availability, student needs, and technical sessions.

•Classes may not occur on public holidays, festival holidays, or trainer emergencies. Missed sessions will be adjusted or rescheduled appropriately.

•Students are responsible for regularly checking official channels (WhatsApp, email, portal, phone) for class and course updates.

•Ceptra Infotech reserves the right to suspend access for unauthorized material distribution, account sharing, fraud, harassment, abusive behaviour, or non-payment of fees.

•Topics may be updated, added, or replaced to reflect technology updates and maintain curriculum relevance.

•Ceptra Infotech is not responsible for delays caused by natural disasters, widespread outages, government restrictions, platform downtime, or events beyond control.

•Ceptra Infotech may revise these Terms and Conditions for operational, academic, technical, or legal reasons. Students will be informed of significant changes.

•By registering, paying course fees, accessing resources, or attending classes, the student confirms that course details, fee structure, and terms are understood and accepted.

•Placement assistance is understood as assistance and not a job guarantee. Certification prep does not guarantee exam pass.